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Terms and Conditions

Diplomatic Depot is a worldwide retailer of Duty Free quality products. We serve diplomats, consulates, embassies, the UN organizations and others who import with Diplomatc Franchise. As our products are duty free it is a prerequisite that you are entitled to tax and duty free privileges in order to purchase from our website.To see if you qualify for these privileges please feel free to Register and will confirm your account status by email.

* Prices on our website

Our website prices are exclusive of duties and any other government taxes. It is possible that some adjustments due to price increases  or even currency fluctuations will happen without any prior notice.

*Currency

While browsing the site and placing your order online, the prices are shown in USD.

*Products on our website

Our selection of products is constantly updated and we maintain a wide assortment of 30,000 to 35,000 products live at any one time. All our products are from very well known international suppliers and manufacturers providing only high quality goods.

*Product Specification

Rights are reserved for omissions and misprints.Minor changes in product specifications made by manufacturers may occur from time to time

*Instruction manuals:  

Manuals in English will be included with our international products – this may be a black and white copy. All Instruction manuals in other languages can be downloaded from the manufacturer’s home page in most cases

*Plugs:

Plugs on electric products are normally American type plugs.

*Expiration dates:  

Expiration dates on food and beverages are constantly reduced to improve the quality of the products. All products will be delivered to you with the best possible expiration dates.

*LCD and Plasma TV screens may produce minor cell defects – In this case we reserve the right to apply the manufacturer’s terms of guarantee.  

*Order Confirmation

All processed order need to be approved. Once approved, you will receive a confirmation email from us with any additional procedures or instructions.

*Acceptance

Due to the volatility of inventory all orders are subject to our acceptance based on the availability of the merchandise

*Returns

No returns are possible at this time. Damaged goods will be claimed through warranty. Please contact us if you have any questions about how this works.

 

"Our products and services are in full compliance with the Cuban Assets Control Regulations administered by the U.S. Department of the Treasury''s Office of Foreign Assets Control (OFAC) and the U.S. Department of Commerce''s Bureau of Industry and Security (BIS) as stated in our License"